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Shipping Policy and Information
Vastra Queen is committed to deliver your order accurately in good condition and always on time. We believe in express shipping and most of your order is shipped within 5-7 days once the order is placed except on weekend or on public holidays. We deliver to all the locations across the world.
Any items notified by delivery company to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready and within time shown on the product page. However, a delay of 72 hours is possible from the designer / manufacturer in case of unforeseen circumstances. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.
When do we Deliver
All domestic orders are shipped by delivery company between 9am - 6pm, Monday to Saturday. It takes maximum of 7 days for national shipping.
Vastra Queen delivers globally and assures that the best possible courier agencies is used to deliver your product.
Vastra Queen insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Vastra Queen and transfer of responsibility in the same way.