Exchange & Return Policy

What is VASTRA QUEEN Return Policy?

Our "100% Customer Satisfaction Program" allows for easy returns and refunds for:

 

- RETURN ACCEPT ONLY IN CASE -

• •    1. Products that you received in the "Damaged/Defective/Broken" condition.
   

Important Note :

Customer should Deliver a courier to us within 7 days of delivery, otherwise, we will not accept the return parcel.

( We should get a courier within 7 days of delivery.)

डिलीवरी के  ७ (सात) दिन के अंदर हमे कूरियर मिल जाना चाहीये, ७ (सात) दिनों के बाद हम कूरियर स्वीकार नहीं करेंगे।

If Customer Deliver the Return Courier After 7 Days, We will Resend your Product to you as Exchange Policy. 

And Exchange Courier Charge will be 79/- per Piece for "Prepaid Return Method ",

 which is Handle by the Customer, & to Pay Us in Vastra Queen Bank Account and to Send Us a Screen Shot on help.vastraqueen@gmail.com  with Noted your Order ID.

 

      How to Return the Product?

* If Customer wants to Return Respected Product, " Customer has to Handle Return courier process by Customer him/her Self  through ANY LOCAL COURIER COMPANY"

( Send Return Parcel to us on our Address by Customer him/her self )  & Return Courier Charges will be payable by the Customer. ( Shipping Courier Charge  Will Not Refund On Refund Product Amount.)

 Keep in mind that you must send the slip of the product with the return parcel, if you do not send the slip, we will not be able to help you.

ध्यान दें:- ध्यान रखे की रिटर्न पार्सल के साथ प्रोडक्ट की स्लिप जरुर भेजे,अगर आप स्लिप नहीं भेजते है, तो हम आपकी कोई भी सहायता नहीं कर सकेंगे.

[ Note:-Products purchased during on Sale will be not eligible for returns or refunds. ]

 [ ध्यान दे:-सेल के दौरान खरीदे गए उत्पाद रिटर्न या रिफंड के लिए पात्र नहीं होंगे। ]

 

We REFUND Regarding only Damaged/Defective/Broken Product :

 
* When we received a Customer Return Courier, will transfer the respected Amount within 1 - 9 Business Days to the Customer`s Bank Account through NEFT. 

Only For more details about return and exchange, do message on whatsapp no. 8485914914.

केवल वापसी और विनिमय के बारे में अधिक जानकारी के लिए व्हाट्सएप पर 8485914914 पर संदेश भेजें।

 

 

( From here While Processing for Refund, 150/- Rs. the per piece will deduct from the Product Amount by the system as Refund Handling & Processing Charge. )

 

Vastra Queen Address :

1st Flr, 39, Jay Industry Estate Section 1 , near HTC Market, Anjana Pharm,

Surat, Gujarat, India. 395001